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Privacy Policy

Raku Technologies Pty Ltd (ABN 80 635 175 843) ("Raku", "we", "us", "our") operates this website. This policy explains what personal information we collect, why, how we handle it, and the choices you have. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Last updated: 16 June 2026

What we collect

We collect personal information you choose to give us, and some technical information collected automatically when you use the site.

Information you give us:

  • When you book a consult or contact us: your name, email address, company, and anything you write in the message field.
  • When you use our website assistant: the messages you type into the chat.

Information collected automatically:

  • Standard technical and usage data — such as your approximate location (from your IP address), browser and device type, the pages you visit, how you arrived at the site, and whether you're a returning visitor.
  • We use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; some site features may not work without them.

We do not intentionally collect sensitive information (such as health, racial, or political information), and we ask that you don't share it through the site or the assistant.

Why we use it

We use your information to:

  • Respond to you and arrange the consult or enquiry you've asked about;
  • Operate, maintain, and secure the website;
  • Understand how the site is used and improve it (including analytics and measuring which content is useful);
  • Improve our website assistant and the quality of the help it provides;
  • Communicate with you about your enquiry, and — only if you've agreed or it's reasonably expected — about Raku.

We keep records of conversations with our assistant so we can improve how it works and the service we provide. We use this information ourselves, to make our own service better.

Who else is involved

We use trusted third-party providers to host our website and power site features such as our assistant and analytics. These providers process information only to deliver those services to us — they don't use it for their own purposes. Some of these providers may be located, or store data, outside Australia (including in the United States). Where that's the case, we take reasonable steps to ensure your information is handled consistently with this policy and Australian privacy law.

We use PostHog, a privacy-friendly analytics tool, to understand how our site is used — for example, which pages are visited and which homepage message a visitor saw. Our analytics is cookie-free, honours your browser's "Do Not Track" setting, and does not record your screen or session. This data is processed on PostHog's EU infrastructure.

We never sell your information, and we never share it for anyone else's marketing.

How long we keep it

We keep your information for as long as we need it to provide and improve our service, respond to your enquiry, and meet our legal and record-keeping obligations. You can ask us to delete your information at any time (see "Your choices" below), and we'll do so unless we're required to keep it.

How we protect it

We take reasonable steps to protect your information from misuse, loss, and unauthorised access — including access controls and secure, reputable infrastructure. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if something goes wrong.

Your choices

You have the right to:

  • Access the personal information we hold about you;
  • Correct it if it's wrong or out of date;
  • Delete it, where we're not required to keep it;
  • Opt out of any non-essential communications;
  • Complain if you think we've mishandled your information.

To make any of these requests, email us at [email protected]. We'll respond within a reasonable time. If you're not satisfied with how we've handled a privacy matter, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "last updated" date above, and significant changes will be reflected on this page.

Contact

Raku Technologies Pty Ltd
ABN 80 635 175 843
Privacy enquiries: [email protected]